Project Process & Policies • All
projects must complete
an initial clarification/planning/strategy
meeting. This
is to plan the project’s
purpose(s), requirements,
possible solutions,
approaches, scheduling,
budgets, vendors,
direct costs, delivery,
special needs, etc.
This meeting/strategy
can be
done in person or over
the phone.
• We’d
like to know your vision, hopes & requirements for the project & what pieces you already have ready for use. This information let’s us know the project’s starting point and the requirements of your project & what you expect from us. We’ll then be able to provide you with an estimate and set up a project plan ready for your review, feedback, & eventual acceptance & approval.
• Consultations: Get
your project off to a powerful start – meet with our project manager! The first 30 minutes are FREE! If you wish to continue on, an agreed upon fee will be charged. Entering into a project agreement will include consultation fee.
• A
deposit of 50% of the
project’s accepted estimate
is required before EXPAND
can begin working on project(s). The
balance of the project
fees are then scheduled
to be paid at specified
project milestones &
are due prior to completion
of these project milestones.
The final project payment
must be received prior
to project entering the
final fulfillment phase.
If the project is cancelled
or postponed by client,
for any reason, after
EXPAND has begun working
on project, there will
be no refunds. (Thus,
a project cancellation
fee applies.) ANY returned checks due to insufficient funds or ANY other account problem(s), will reslut in an additional charge of $75 being added to the project as a Returned Check Penalty Charge PLUS an additional $25 Penalty Charge for each resulting transaction problem caused to EXPAND’s financial interests due to the said returned check. The penalty charges are due immediately and work will resume on the project(s) upon receipt.
• All
projects include 2 proofing
cycles with sign-off on
the 3rd proof. Proofing
the project during the
creative & art production
phase may be done electronically
or in hard copy form,
whichever is mutually
best. Client approval
of the project(s) in the
creative & art production
phase is required before
the project(s) can proceed
forward to the next phase(s).
• All
marketing projects possess
evolving elements, thus,
adjustments
to the project’s
plan, schedule & budget
may be required. Client
accepts full financial
responsibility for
any additional costs
incurred
due to any client approved
changes made to the
project’s
initially approved
plan, schedule &
budget after
the project has begun.
• All
files used as the final
art, (deliverable[s]),
for the project is the
property of the client
when project is paid in
full. Final art
files are those approved
by client & used for
the final fulfillment
stage of the project.
A copy of the final art
file(s) in their final
format(s) are provided
to client upon request
after the project is closed.
EXPAND archives final art files. EXPAND is not responsible for
lost or damaged files in the case of lost or damaged files whether in the
clients possession or EXPAND’s possession. Additional requests for copies
of final art files incurs an office service fee – for time spent – &
a materials & delivery fee. Project source files used to produce final
art files are the property of EXPAND.
• Vendor
charges: Project
estimates are gathered
from project vendors.
Final decisions regarding
vendor use/charges/budgets
are made by client. Direct
costs may include: printing,
duplication, fulfillment,
hosting, etc. Payment
of direct costs is the
responsibility of the
client. Vendor charges
are either processed through
EXPAND or paid directly
to the vendor, depending
on project needs/requirements.